Gift Vouchers | Emailed Directly to You or Recipient

Your order will be processed within 7 days. Check the banner at the top of our website for most up-to-date processing times during sales and peak periods.

Once ready to be shipped, you will receive an email notification to know to expect your package within another approximately:

UK: 1-2 working days
Europe: 3-8 working days
Worldwide: 6-12 working days

Please note these are Royal Mail estimates outside of peak seasons or unprecedented worldwide events. 

Pricing (Royal Mail UK 24/48 or International Tracked)

UK: £3.60 or free when you spend over £50

Europe: £10 or free when you spend over £100

Worldwide: £12 or free when you spend over £100

Returns and exchanges

Contact us within 14 days of delivery, and send items back within 30 days of delivery to Returns at Lolly & Kiks, 3 Cornflower Court, Barnet, EN4 8FL, United Kingdom. We advise customers to send returns on a tracked service and ensure that your order number is included. The following items can't be returned or exchanged unless they arrive damaged or defective: custom orders, intimate items such as face masks (for health/hygiene reasons) and items on sale. Please note that Lolly & Kiks cannot refund postage and packaging charges.

Conditions of return

Buyers are responsible for return shipping costs. We recommend that you use recorded delivery for your own protection. Lolly & Kiks cannot accept responsibility for any items lost, stolen or damaged in transit. If items are not returned in original condition, the buyer is responsible for any loss in value.

Cancellations

With most items being made to order, Lolly & Kiks does not accept cancellations. But please contact us if you have any problems with your order before you receive your "shipped" notification email.

Customs and import taxes

Buyers are responsible for any international customs and import taxes that may apply. Lolly & Kiks is also not responsible for any country specific delays that may occur due to international customs.