Shipping & Returns
Your item(s) will be made-to-order within 1-2 WEEKS. Once ready to be shipped, you will receive an email notification to know to expect your package within another approximately:
UK: 1-2 working days
Europe: 3-8 working days
Worldwide: 6-12 working days
Please note these are UK Royal Mail estimates outside of peak seasons or unprecedented worldwide events. Please refer to your dispatch email and follow tracking details/instructions if you experience any delays outside of our control.
Standard shipping includes tracking as standard. UK: £3.80. Non-UK: GBP£12. No shipping costs for gift e-vouchers. Always first refer to your dispatch email and follow tracking details/instructions to attempt to locate your parcel if you experience any unfortunate delays outside of our control.
Returns and exchanges
Contact us within 14 days of delivery, and send items back within 30 days of delivery to Returns at Lolly & Kiks, 3 Cornflower Court, Barnet, EN4 8FL, United Kingdom. We advise customers to send returns on a tracked service and ensure that your order number is included. The following items can't be returned or exchanged unless they arrive damaged or defective: custom orders, intimate items such as face masks (for health/hygiene reasons) and items on sale. Please note that Lolly & Kiks cannot refund postage and packaging charges.
Conditions of return
Buyers are responsible for return shipping costs. We recommend that you use recorded delivery for your own protection. Lolly & Kiks cannot accept responsibility for any items lost, stolen or damaged in transit. If items are not returned in original condition, the buyer is responsible for any loss in value.
With most items being made to order, Lolly & Kiks does not accept cancellations. But please contact us if you have any problems with your order before you receive your "shipped" notification email.
Customs and import taxes
Buyers are responsible for any international customs and import taxes that may apply. Lolly & Kiks is also not responsible for any country specific delays that may occur due to international customs.